> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tentenor.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and billing

> Subscribe monthly or annually, manage your subscription, and download invoices.

Organization owners and administrators manage plans and billing from **Admin → Billing & Plans**. Other members don't see plans or billing. If your organization needs a subscription, ask an owner or administrator.

## Open Billing & Plans

* Open **Admin**, then select the **Billing & Plans** tab.
* During a trial, select **Subscribe** in the trial banner at the top of TenTenor.
* If your trial or subscription has ended, select **Billing** in the navigation, or **View plans and subscribe**.

## Pay monthly or annually

**Billing & Plans** opens with annual prices. To pay monthly, select **Monthly** in the switch next to **Plans**. The plan cards then show monthly prices.

* **Monthly:** you pay each month.
* **Annual:** you pay for a year up front. Each card shows the equivalent monthly price, with the yearly charge below it. The switch shows how much annual billing saves.

Each plan card lists its price and what it includes.

## Subscribe

1. Open **Admin → Billing & Plans**.
2. Choose **Monthly** or **Annual**.
3. On the plan you want, select **Get** followed by the plan's name.
4. Complete payment on the checkout page from Stripe, our payment provider. If you have a promotion code, enter it there.

After checkout, Stripe returns you to **Billing & Plans**, which shows your **Current plan** and its renewal date.

For a custom number of teams or a different arrangement, email [support@tentenor.com](mailto:support@tentenor.com).

## Manage your subscription

On **Billing & Plans**, select **Manage plan & invoices** to open the billing portal from Stripe. There you can:

* Change your plan.
* Switch between monthly and annual billing.
* Add or remove extra teams, on plans that offer them.
* Update your payment method.
* View and download invoices.
* Cancel your subscription.

The plan cards also open the portal. Your own plan shows **Current · Manage**. On the other billing view it shows **Switch to monthly billing** or **Switch to annual billing**, and other plans show **Switch**.

Any owner or administrator can open the portal, not only the person who subscribed.

## Download invoices

1. Open **Admin → Billing & Plans**.
2. Select **Manage plan & invoices**.
3. In the Stripe billing portal, find **Invoice history** and select an invoice.
4. Download the invoice or receipt as a PDF.

If your subscription has ended, **Billing & Plans** shows your **Previous plan**. Select **View previous invoices** to open the same portal.

## Payment problems

If a payment fails, **Billing & Plans** shows **Payment past due**. Select **Manage plan & invoices** and update your payment method. If the payment stays unpaid, your organization loses access to its reports until the subscription is paid.

## Cancel your subscription

Cancel from the billing portal. **Billing & Plans** then shows when your plan ends. To subscribe again later, choose a plan on **Billing & Plans**.

## When your trial ends

During the trial, owners and administrators see a banner with the trial's end date. **Billing & Plans** shows it too.

If the trial ends without a subscription:

* Reports and analysis are locked. Subscribing unlocks your retained reports.
* Scheduled meetings can keep being recorded and analyzed for a limited time, and the page shows the end date. Their reports stay locked until you subscribe. Select **Stop recording now** if you don't want those meetings recorded.
* Members see that the organization's access has ended, with the owners and administrators they can ask to subscribe.

## Billed by invoice

If your organization pays by invoice, **Billing & Plans** shows **Current plan · billed by invoice** and has no billing portal. To change plans, add teams, update billing details, or get copies of invoices, email [support@tentenor.com](mailto:support@tentenor.com).