> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tentenor.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot meetings

> Find a missing meeting, resolve recording problems, and understand processing errors.

## The calendar event is missing

1. Confirm you used the pair of invitation addresses from the correct team.
2. Check that both are event guests, rather than text in the description.
3. Confirm the event contains a supported video meeting link.
4. Save and send the invitation or latest update.
5. Check the event's date, time zone, and recurring-series settings.
6. Allow time for synchronization, then check **Upcoming meetings**.

Inviting TenTenor after a meeting has started may leave it without enough time to join and record. If you already have a recording, a facilitator or administrator can [upload it](/guides/record-or-upload).

## The coach did not record

<AccordionGroup>
  <Accordion title="Waiting in the lobby or denied entry">
    Have the host admit **TenTenor Coach**. Check whether the platform or organization's meeting policy prevents recording assistants from joining.
  </Accordion>

  <Accordion title="Invalid or unsupported meeting link">
    Check the actual link in the event. Use a Zoom, Google Meet, Microsoft Teams, or Webex meeting link, then send the calendar update.
  </Accordion>

  <Accordion title="Recording permission was not granted">
    Allow recording when the platform asks. Being admitted to the call does not always grant recording permission.
  </Accordion>

  <Accordion title="The coach was removed">
    Keep TenTenor in the meeting for the discussion you want captured. A recording may be incomplete if it was removed early.
  </Accordion>

  <Accordion title="No speech was detected">
    Check that participants' microphones were working and that the recording contains audible speech. A silent or mostly silent recording cannot produce a useful transcript.
  </Accordion>
</AccordionGroup>

## Processing stopped or was deferred

Read the message on the meeting before retrying.

| Message or condition                              | Next step                                                                                                                      |
| ------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------ |
| Analysis limit reached                            | Ask an administrator to review the team's limit, then analyze the meeting when access is available.                            |
| Transcription deferred because of a capture limit | The recording may already be saved. Ask an administrator to review the limit, then use **Retry transcription** if shown.       |
| Organization access is inactive                   | Ask an administrator to check the organization's access or subscription. Parked processing can resume when access is restored. |
| Transcription failed                              | If a recording is available and you have permission, use **Retry transcription**. Contact support if it fails again.           |
| Analysis failed or recording failed               | Follow the action shown on the meeting. Contact support with the error if it does not recover.                                 |

If no recording was captured, retrying transcription cannot recover the missing audio. Upload an existing recording if you have one.

## Speakers or coaching look wrong

Check the input first. Shared microphones, overlapping speech, and incomplete transcripts can affect attribution.

If several people used one device, check that **One speaker per device** was not enabled. A corrected setting applies to new recordings; contact support about an earlier meeting.

For an inaccurate conclusion, use the report's feedback control and give a specific example.

## A member cannot see the report

Ask an administrator to check:

* The email the person used to sign in.
* Their organization and team roles.
* Whether access is suspended.
* Whether they have only a **Roster only** role.

A copied report link does not grant access.

## Insights has not changed

Check the selected month and generation date. Monthly assessments do not update immediately after each meeting. See [Insights timing](/guides/insights#understand-the-timing).

## Contact support

Email [info@tentenor.com](mailto:info@tentenor.com) with:

* Your organization and team.
* The meeting date, time, and time zone.
* A link to the meeting in TenTenor.
* The exact error or unexpected behavior.

Start with those details. You do not need to send the full recording or transcript unless support asks for it.