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Organization owners and administrators manage plans and billing from Admin → Billing & Plans. Other members don’t see plans or billing. If your organization needs a subscription, ask an owner or administrator.

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Open Billing & Plans

  • Open Admin, then select the Billing & Plans tab.
  • During a trial, select Subscribe in the trial banner at the top of TenTenor.
  • If your trial or subscription has ended, select Billing in the navigation, or View plans and subscribe.

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Pay monthly or annually

Billing & Plans opens with annual prices. To pay monthly, select Monthly in the switch next to Plans. The plan cards then show monthly prices.
  • Monthly: you pay each month.
  • Annual: you pay for a year up front. Each card shows the equivalent monthly price, with the yearly charge below it. The switch shows how much annual billing saves.
Each plan card lists its price and what it includes.

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Subscribe

  1. Open Admin → Billing & Plans.
  2. Choose Monthly or Annual.
  3. On the plan you want, select Get followed by the plan’s name.
  4. Complete payment on the checkout page from Stripe, our payment provider. If you have a promotion code, enter it there.
After checkout, Stripe returns you to Billing & Plans, which shows your Current plan and its renewal date. For a custom number of teams or a different arrangement, email support@tentenor.com.

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Manage your subscription

On Billing & Plans, select Manage plan & invoices to open the billing portal from Stripe. There you can:
  • Change your plan.
  • Switch between monthly and annual billing.
  • Add or remove extra teams, on plans that offer them.
  • Update your payment method.
  • View and download invoices.
  • Cancel your subscription.
The plan cards also open the portal. Your own plan shows Current · Manage. On the other billing view it shows Switch to monthly billing or Switch to annual billing, and other plans show Switch. Any owner or administrator can open the portal, not only the person who subscribed.

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Download invoices

  1. Open Admin → Billing & Plans.
  2. Select Manage plan & invoices.
  3. In the Stripe billing portal, find Invoice history and select an invoice.
  4. Download the invoice or receipt as a PDF.
If your subscription has ended, Billing & Plans shows your Previous plan. Select View previous invoices to open the same portal.

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Payment problems

If a payment fails, Billing & Plans shows Payment past due. Select Manage plan & invoices and update your payment method. If the payment stays unpaid, your organization loses access to its reports until the subscription is paid.

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Cancel your subscription

Cancel from the billing portal. Billing & Plans then shows when your plan ends. To subscribe again later, choose a plan on Billing & Plans.

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When your trial ends

During the trial, owners and administrators see a banner with the trial’s end date. Billing & Plans shows it too. If the trial ends without a subscription:
  • Reports and analysis are locked. Subscribing unlocks your retained reports.
  • Scheduled meetings can keep being recorded and analyzed for a limited time, and the page shows the end date. Their reports stay locked until you subscribe. Select Stop recording now if you don’t want those meetings recorded.
  • Members see that the organization’s access has ended, with the owners and administrators they can ask to subscribe.

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Billed by invoice

If your organization pays by invoice, Billing & Plans shows Current plan · billed by invoice and has no billing portal. To change plans, add teams, update billing details, or get copies of invoices, email support@tentenor.com.