The calendar event is missing
- Confirm you used the pair of invitation addresses from the correct team.
- Check that both are event guests, rather than text in the description.
- Confirm the event contains a supported video meeting link.
- Save and send the invitation or latest update.
- Check the event’s date, time zone, and recurring-series settings.
- Allow time for synchronization, then check Upcoming meetings.
The coach did not record
Waiting in the lobby or denied entry
Waiting in the lobby or denied entry
Have the host admit TenTenor Coach. Check whether the platform or organization’s meeting policy prevents recording assistants from joining.
Invalid or unsupported meeting link
Invalid or unsupported meeting link
Check the actual link in the event. Use a Zoom, Google Meet, Microsoft Teams, or Webex meeting link, then send the calendar update.
Recording permission was not granted
Recording permission was not granted
Allow recording when the platform asks. Being admitted to the call does not always grant recording permission.
The coach was removed
The coach was removed
Keep TenTenor in the meeting for the discussion you want captured. A recording may be incomplete if it was removed early.
No speech was detected
No speech was detected
Check that participants’ microphones were working and that the recording contains audible speech. A silent or mostly silent recording cannot produce a useful transcript.
Processing stopped or was deferred
Read the message on the meeting before retrying.
If no recording was captured, retrying transcription cannot recover the missing audio. Upload an existing recording if you have one.
Speakers or coaching look wrong
Check the input first. Shared microphones, overlapping speech, and incomplete transcripts can affect attribution. If several people used one device, check that One speaker per device was not enabled. A corrected setting applies to new recordings; contact support about an earlier meeting. For an inaccurate conclusion, use the report’s feedback control and give a specific example.A member cannot see the report
Ask an administrator to check:- The email the person used to sign in.
- Their organization and team roles.
- Whether access is suspended.
- Whether they have only a Roster only role.
Insights has not changed
Check the selected month and generation date. Monthly assessments do not update immediately after each meeting. See Insights timing.Contact support
Email info@tentenor.com with:- Your organization and team.
- The meeting date, time, and time zone.
- A link to the meeting in TenTenor.
- The exact error or unexpected behavior.